Frequently Asked Questions

What do I get as a member?

As a member you get unlimited access to resources, templates and guides needed for you to take the relevant course of action in any dispute you may have with the council, local authority or any other public body you choose. Access also comes in the form of regular events we hold, giving you the opportunity to talk face to face with someone who can guide and assist you further with any queries you may have.

Is this legal advice?

No. Our service is for purely for information purposes and guidance only and does not constitute legal advice in any shape or form. However, we can refer you to qualified professionals if this is something you desire.

Can you handle my case?

No, we cannot and do not handle cases or provide legal representation in any shape or form. However, again, this is something we can refer to our partners if representation is something you needed.

How do I cancel?

You can cancel anytime by logging into your Square payment portal and following the instructions to cancel. Alternatively you can drop us a line at support@viceup.co.uk and we’ll be happy to assist you.

Where do events happen?

Our events take place all across the UK, but predominately take place in London. We run approximately 1-3 events per month.

Can I access resources immediately?

Absolutely. Once you sign up all pages and information are immediately unlocked, with no hanging around waiting for us to process or prepare the information – everything will be readily available.

Do you guarantee outcomes?

Nobody can ever guarantee successful outcomes – even solicitors cannot. We never make promise about any end result you. Every case is different and the material we provide is for assistive resolution only.

What if I’m not sure where to start?

If you’re not sure where to start, begin with the Getting Started guide.
It explains how public service processes usually work, what information to gather first, and how to take a calm, organised first step.

You don’t need to decide everything at once — the resources are designed to help you understand the process before taking action.

What’s the best first step?

The best first step is to understand the process before taking action (nolink).
Start with the Getting Started guide, which explains how things usually work, what information to gather, and how to approach your first communication calmly and clearly.

How do templates work?

Our templates are pre-written, neutral wording examples(noliink) you can adapt to your own situation.
They’re designed to help you communicate clearly, stay organised, and avoid unnecessary escalation — while still using your own details and facts.

You’re free to edit them to fit your circumstances, and they work best when used alongside the Templates page and the Getting Started guide.